Returns + Exchanges Policy

Effective Date: August 3, 2026

1. Our Return Commitment

At Cornerstone Clothing, customer satisfaction is important to us. We want you to feel confident when purchasing our women’s dresses, and we provide a clear returns and exchanges process to support your shopping experience.

This Returns + Exchanges Policy explains the requirements and procedures for returning or exchanging products purchased through cornerstoneclothinguk.com.

Cornerstone Clothing is operated by:

CORNERSTONE CLOTHING LIMITED
Company Registration Number: 17370615

2. Return Period

Customers may request a return within:

30 days from the date of delivery

To be eligible for a return, customers must contact our support team before sending any items back.

3. Return Conditions

To qualify for a return, items must:

• Be unused and in original condition;
• Be unworn, unwashed, and free from damage;
• Include original tags and packaging where applicable;
• Be returned with proof of purchase or order details.

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn or altered.

4. How to Request a Return

To start a return request, please contact our customer support team with:

• Order number;
• Customer name;
• Email address used for the order;
• Reason for return.

Our team will provide guidance on the next steps and return instructions.

Please do not send items back before receiving return instructions from our customer support team.

5. Return Shipping

Customers may be responsible for return shipping costs unless:

• The item received is incorrect;
• The product arrived damaged;
• There is an issue caused by our error.

We recommend using a tracked delivery service when returning items, as customers are responsible for ensuring returned items reach us safely.

6. Exchanges

If you would like to exchange a dress for a different size or style, please contact our support team.

Exchange requests are subject to:

• Product availability;
• Return eligibility requirements;
• Completion of the return process.

If the requested replacement item is unavailable, we may offer an alternative solution or refund where applicable.

7. Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved refunds will be processed to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to complete the refund transaction.

Refunds will generally include the cost of the returned item. Original shipping charges may not be refundable unless required by applicable consumer protection laws.

8. Items Not Eligible for Return

Returns may not be accepted for:

• Items that show signs of wear, washing, or damage;
• Items returned outside the return period;
• Items without required order information;
• Products modified or altered after delivery.

9. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible.

Please provide:

• Order number;
• Description of the issue;
• Photos showing the problem where applicable.

Our team will review the information and provide an appropriate resolution.

10. Contact Us

For any questions regarding returns or exchanges, please contact:

CORNERSTONE CLOTHING LIMITED

Email:
support@cornerstoneclothinguk.com

Phone:
+44 7960779605

Registered Address:

Berrywood Accountants
The New Studio, Wintershill Farm
Wintershill, Durley
United Kingdom
SO32 2AH