Refund Policy

Effective Date: August 3, 2026

1. Introduction

At Cornerstone Clothing, we want our customers to have confidence when shopping with us. This Refund Policy explains the circumstances under which refunds may be issued for purchases made through cornerstoneclothinguk.com.

Cornerstone Clothing is operated by:

CORNERSTONE CLOTHING LIMITED
Company Registration Number: 17370615

We are committed to handling refund requests fairly, transparently, and in accordance with applicable UK consumer protection requirements.

2. Refund Eligibility

Customers may request a refund for eligible purchases when:

• A return request is submitted within the applicable return period;
• The returned item meets our return conditions;
• The item is unused, unworn, unwashed, and in its original condition;
• Required order information has been provided.

For full return requirements, please refer to our Returns + Exchanges Policy.

3. Refund Process

To request a refund, please contact our customer support team with:

• Order number;
• Full name;
• Email address used when placing the order;
• Reason for the refund request.

Our team will review your request and provide return instructions where applicable.

Please do not send items back before receiving confirmation from our customer support team.

4. Refund Approval and Processing Time

Once returned items have been received and inspected, we will notify you regarding the status of your refund.

If your refund request is approved:

• The refund will be issued to the original payment method used during checkout;
• Processing times may vary depending on your bank or payment provider;
• Customers should allow additional time for funds to appear in their account.

5. Refund Amount

Approved refunds generally cover the cost of the returned product.

Original shipping charges may be non-refundable unless required under applicable consumer protection laws or where the return is due to an error on our part.

Any applicable adjustments will be communicated clearly before the refund is processed.

6. Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, faulty, or different from the item ordered, please contact us as soon as possible.

Please provide:

• Order number;
• Details of the issue;
• Photos of the item where appropriate.

Our team will review the request and work with you to provide a suitable resolution.

7. Promotional Purchases

Items purchased using promotional discounts or discount codes are eligible for refunds according to the same return requirements.

Refund amounts will be based on the actual amount paid after any applicable discounts have been applied.

8. Non-Refundable Situations

Refunds may not be available where:

• Items have been worn, washed, damaged, or altered;
• Items are returned outside the applicable return period;
• The customer provides incorrect delivery information;
• Return requirements have not been met.

9. Contact Us

If you have any questions regarding our Refund Policy, please contact our customer support team:

CORNERSTONE CLOTHING LIMITED

Email:
support@cornerstoneclothinguk.com

Phone:
+44 7960779605

Registered Address:

Berrywood Accountants
The New Studio, Wintershill Farm
Wintershill, Durley
United Kingdom
SO32 2AH